Delivery Information

Delivery Information

Turnaround
We aim to ship orders within 48 hours Monday - Friday 8am - 5pm.  Exceptions are during holiday postal closures when we will post as soon as the service is operating again.  Estimated delivery times are:

Estimated Delivery Times

Location

Estimated no of days

United Kingdom

2-3 working days

Rest of Europe

3-5 working days

World Zone 1 eg USA, Canada

7-10 working days

World Zone 2 eg Australia, New Zealand

7-10 working days

The above delivery times are estimates only.  Delays may occur, for example, when there are postal strikes or if customs decide to hold and check your parcel.  If you require your order by a certain deadline then please email us prior to placing your order and we will try our best to accommodate you.  Please note that you may be required to pay a customs charge if you are located outside the European Union.  (Please check with your customs department).

Carriers
We primarily use Royal Mail to deliver our orders throughout the UK.  For packages heavier than 2kg and outside the UK we may use other carriers such as DHL and TNT. We will provide tracking information on request for items heavier than 100g which are posted using either Royal Mail signed for or International tracked only/or also signed, or by a courier such as TNT.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders weighing less than 100g will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order/cancel if you decide not to.  A guide to prices is shown below.  We appreciate the importance of insurance on orders weighing over 100g so have opted to use either signed for/special next day delivery for UK orders, or international tracked and signed for orders outside the UK:

Parcel Shipping Rates

Location

Weight

Post Method

Price

United Kingdom

under 100g

1st Class large letter (basic £20 insurance max)

£1.00

 

under 250g

1st class Signed For (£50 insurance)

£2.50

 

under 500g

as above

£3.50

 

under 750g

as above

£5.00

 

under 1kg

Special Delivery by 1pm ( £500 + ins)

£9.00

 

under 2kg

as above

£12.00

 

under 10kg

as above

£27.00

 

under 20kg

as above

£42.00

 

 

 

 

 

Europe (not UK) 

under 100g

International Standard (£20 insurance)

£4.00

 

under 250g

Tracked & Signed Parcel (£50 insurance)

£8.70

 

under 500g

as above

£10.50

 

under 750g

as above

£12.00

 

under 1kg

Special Delivery by 1pm (£500+ ins)

£13.00

 

under 2kg

as above

£19.00

 

World Zone 1    

under 100g

International Standard (£20 insurance)

£4.00

 

under 250g

Tracked & Signed Parcel (£50 insurance)

£9.80

 

under 500g

as above

£12.50

 

under 750g

as above

£15.20

 

under 1kg

as above

£17.90

 

under 2kg

as above

£28.70

 

 

 

 

 

World Zone 2    

under 100g

International Standard (£20 insurance)

£4.00

 

under 250g

Tracked & Signed Parcel (£50 insurance)

£10.10

 

under 500g

as above

£13.00

 

under 750g

as above

£16.00

 

under 1kg

as above

£19.00

 

under 2kg

as above

£32.00


Back Orders 
If an item goes on back order/out of stock we will contact you to confirm when the item will be back in stock. When the item becomes available we will ship to you the whole of your order.  If you prefer to have your order delivered in more that one shipment then please contact us to confirm details.